LUTZ GmbH & Co. KG Piepersberg 20 42653 Solingen Germany
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Complaints management at LUTZ BLADES

even if things don’t run smoothly:

We will find a solution!

Actually, this is a topic that people don’t like to talk about very much: COMPLAINTS. And even if something like this is the absolute exception for us, we know that we owe it to our partners to deal with it. Because despite all our efforts to always offer the highest quality and only the best service, discrepancies cannot always be 100% ruled out.

We have our own complaints management team here on site so that we can reach a good solution quickly and easily with our partners in such cases.

This means that if you ever have a problem, all you have to do is go to the complaints management page on our website. Briefly describe your complaint here, either using the form provided or via the special complaint e-mail address. You can be sure that our complaints management team will put you in touch with the right contact person within 24 hours – and they will take care of the rest.

Because the satisfaction of our partners is our highest aspiration!