LUTZ GmbH & Co. KG Piepersberg 20 42653 Solingen Germany
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We will find a solution

Our complaints management

If things aren’t running smoothly

We won’t leave you alone!

Despite all our fforts to offer you the highest quality and best service, we cannot always rule out discrepancies one hundred percent. In order to find a quick and uncomplicated solution in such cases, we offer you support from our own complaints management team. Please give us a brief description of your complaint or claim. Please use our special complaints e-mail address and our complaints management team will then put you in touch with the right contact person at LUTZ. Our respective specialist departments take care of the rest. Because your satisfaction is our top priority!


to the complaints management team

We will endeavor to give you an initial response within 24 hours. (Monday to Friday)

    If available: