{"id":61147,"date":"2024-05-13T11:25:59","date_gmt":"2024-05-13T09:25:59","guid":{"rendered":"https:\/\/lutz-blades.com\/complaint-form\/"},"modified":"2024-06-26T08:43:02","modified_gmt":"2024-06-26T06:43:02","slug":"complaint-form","status":"publish","type":"page","link":"https:\/\/lutz-blades.com\/en\/complaint-form\/","title":{"rendered":"Complaint form"},"content":{"rendered":"\n\t\t\t       \n            \n            <div class=\"hero hero-fe7e492c sub\" data-slides=\"1\" data-start=\"0\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"acf-innerblocks-container\">\n\r\n\t\t\t       \r\n                    \r\n            <div class=\"hero-slide hero-slide-d1e5a074 is-style-image\">\r\n\t\t\t\t<div class=\"hero-canvas\" data-aos=\"fade-right\">\r\n\t\t\t\t\t<h1 class=\"hero-headline\">We will find a solution<\/h1>\t\t\t\t\t<span class=\"hero-subheadline subheadline\">Our complaints management  <\/span>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"hero-media hero-media-image\" data-aos=\"fade-left\"><img loading=\"lazy\" decoding=\"async\" width=\"1860\" height=\"720\" src=\"https:\/\/lutz-blades.com\/wp-content\/uploads\/lutz-blades-header-beschwerdeformular.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/lutz-blades.com\/wp-content\/uploads\/lutz-blades-header-beschwerdeformular.jpg 1860w, https:\/\/lutz-blades.com\/wp-content\/uploads\/lutz-blades-header-beschwerdeformular-300x116.jpg 300w, https:\/\/lutz-blades.com\/wp-content\/uploads\/lutz-blades-header-beschwerdeformular-1024x396.jpg 1024w, https:\/\/lutz-blades.com\/wp-content\/uploads\/lutz-blades-header-beschwerdeformular-768x297.jpg 768w, https:\/\/lutz-blades.com\/wp-content\/uploads\/lutz-blades-header-beschwerdeformular-1536x595.jpg 1536w, https:\/\/lutz-blades.com\/wp-content\/uploads\/lutz-blades-header-beschwerdeformular-800x310.jpg 800w\" sizes=\"auto, (max-width: 1860px) 100vw, 1860px\" \/><\/div>            <\/div>\r\n\t\t\t\t\r\n            \t\t\t\r\n\t\t\t\r\n\r\n\r\n            \n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\n\t\t\t        \n            \n\n<section class=\"gb-container gb-container-528d0860 gb-container-white\">\n<div class=\"gb-container gb-container-51b7e733\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-86c8626b\">\n<div class=\"gb-grid-column gb-grid-column-b3c5a9ce\"><div class=\"gb-container gb-container-b3c5a9ce\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left\"><h2 class=\"headline\" style=\"color:\">If things aren&#8217;t running smoothly<\/h2><span class=\"subheadline\" style=\"color:\">We won&#8217;t leave you alone!<\/span><\/div>\n\n\n\n<p>Despite all our forts to offer you the highest quality and best service, we cannot always rule out discrepancies one hundred percent. In order to find a quick and uncomplicated solution in such cases, we offer you support from our own complaints management team. Please give us a brief description of your complaint or claim. Please use our special complaints e-mail address and our complaints management team will then put you in touch with the right contact person at LUTZ. Our respective specialist departments take care of the rest. Because your satisfaction is our top priority!<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-b0ea0e40\"><div class=\"gb-container gb-container-b0ea0e40 hotline-box\">\n\n<div class=\"wp-block-pixel-headline headlines is-subheadline-bottom has-text-align-left is-gap-xs\"><h3 class=\"headline\" style=\"color:\">Contact <\/h3><span class=\"subheadline\" style=\"color:\">to the complaints management team<\/span><\/div>\n\n\n\n<p>We will endeavor to give you an initial response within 24 hours. (Monday to Friday)<\/p>\n\n\n\n<p class=\"highlight-text email\"><a href=\"mailto:claim@lutz-blades.com\"><a href=\"mailto:claim@lutz-blades.com\" target=\"_blank\" rel=\"noreferrer noopener\">claim@lutz-blades.com<\/a><\/a><\/p>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/section>\n\n<section class=\"gb-container gb-container-73d0cd06 gb-container-grau\">\n<div class=\"gb-container gb-container-341bd129\">\n<div class=\"gb-container gb-container-c34fcdb4\">\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f61146-o1\" lang=\"en-GB\" dir=\"ltr\" data-wpcf7-id=\"61146\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/61147#wpcf7-f61146-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"61146\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f61146-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:61146,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;no&quot;,&quot;animation_intime&quot;:&quot;200&quot;,&quot;animation_outtime&quot;:&quot;200&quot;,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:&quot;&quot;,&quot;regex_numeric&quot;:&quot;^[0-9]+$&quot;,&quot;regex_alphabetic&quot;:&quot;^[a-zA-Z]+$&quot;,&quot;regex_alphanumeric&quot;:&quot;^[a-zA-Z0-9]+$&quot;,&quot;regex_date&quot;:&quot;^(0?[1-9]|1[012])[- .](0?[1-9]|[12][0-9]|3[01])[- \\\/.](19|20)?[0-9]{2}$&quot;,&quot;regex_email&quot;:&quot;^[a-zA-Z0-9._%-]+@[a-zA-Z0-9.-]+.[a-zA-Z]{2,4}$&quot;,&quot;regex_numeric_label&quot;:&quot;numeric&quot;,&quot;regex_alphabetic_label&quot;:&quot;alphabetic&quot;,&quot;regex_alphanumeric_label&quot;:&quot;alphanumeric&quot;,&quot;regex_date_label&quot;:&quot;date&quot;,&quot;regex_email_label&quot;:&quot;email&quot;,&quot;regex_custom_1&quot;:&quot;&quot;,&quot;regex_custom_2&quot;:&quot;&quot;,&quot;regex_custom_3&quot;:&quot;&quot;,&quot;regex_custom_4&quot;:&quot;&quot;,&quot;regex_custom_5&quot;:&quot;&quot;,&quot;regex_custom_1_label&quot;:&quot;custom 1&quot;,&quot;regex_custom_2_label&quot;:&quot;custom 2&quot;,&quot;regex_custom_3_label&quot;:&quot;custom 3&quot;,&quot;regex_custom_4_label&quot;:&quot;custom 4&quot;,&quot;regex_custom_5_label&quot;:&quot;custom 5&quot;}}\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.5\" \/>\n<\/fieldset>\n<div class=\"form-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"clientname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"form-name\" autocomplete=\"name\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"clientname\" \/><\/span><\/div>\n<div class=\"form-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"form-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail*\" value=\"\" type=\"email\" name=\"email\" \/><\/span><\/div>\n<div class=\"form-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"organization\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"form-organization\" autocomplete=\"organization\" aria-invalid=\"false\" placeholder=\"Company\" value=\"\" type=\"text\" name=\"organization\" \/><\/span><\/div>\n<div class=\"form-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"form-tel\" autocomplete=\"tel\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"text\" name=\"tel\" \/><\/span><\/div>\n<div class=\"form-field full\"><span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"form-message\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your complaint\" name=\"message\"><\/textarea><\/span><\/div>\n<div class=\"form-field full\"><span class=\"form-subheadline\">If available:<\/span><\/div>\n<div class=\"form-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"order-id\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Order number\" value=\"\" type=\"text\" name=\"order-id\" \/><\/span><\/div>\n<div class=\"form-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"ab-id\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"AB number\" value=\"\" type=\"text\" name=\"ab-id\" \/><\/span><\/div>\n<div class=\"form-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"inquiry-id\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Request number \/ date\" value=\"\" type=\"text\" name=\"inquiry-id\" \/><\/span><\/div>\n<div class=\"form-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"rg-id\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"RG number\" value=\"\" type=\"text\" name=\"rg-id\" \/><\/span><\/div>\n<div class=\"form-field full note\">Fields marked with * are mandatory<\/div>\n<div class=\"form-field footer full\"><span class=\"wpcf7-form-control-wrap\" data-name=\"ds\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"ds\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have taken note of the <a href=\"\/en\/privacy\/\" target=\"_blank\">privacy policy<\/a>.<\/span><\/label><\/span><\/span><\/span><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Absenden\" \/><\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"34\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><input type='hidden' class='wpcf7-pum' 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